How to Prevent SMS Scams
SMS scams refer to fraudulent activities conducted via text messages (SMS), aiming to steal users' sensitive information (such as wallet private keys or login credentials) or defraud them of cryptocurrency assets. These phishing attempts typically disguise themselves as trusted entities, such as exchanges, wallet providers, or government agencies, to lure victims.
1. Common SMS Scam Cases
1.1 Impersonating MEXC Official Entities
Scammers impersonate MEXC and send fraudulent messages to platform users. If users follow the instructions in the message or click on the phishing link it contains, they may suffer asset losses. As shown in the image below, the sender is not MEXC, and the message includes a phishing website link.
1.2 Impersonating Login Notifications
Recently, scammers have sent SMS messages under the name of MEXC, often disguised as system notifications or security alerts, in an attempt to gain users' trust. These messages use a spoofed sender name that appears as "MEXC," and may even be inserted into the same message thread as legitimate texts previously received from the official platform, making them especially deceptive.
The scam methods may include: luring users to click on suspicious links, calling back fraudulent phone numbers, providing account information, or downloading malicious applications. Users should stay highly vigilant to avoid falling victim to such schemes.
As shown in the example below, the scammer impersonated a remote login alert, tricking the user into calling a scam number. This was used to further extract sensitive details such as the user's account name and password, ultimately resulting in asset theft.
1.3 Impersonating Wallet Notifications
Scammers pose as third-party wallet services linked to users' MEXC accounts and send fraudulent messages that trick users into calling scam phone numbers. Through these calls, they attempt to obtain the user's account name, password, and other personal information, ultimately leading to the theft of user assets.
1.4 Impersonating Withdrawal Notifications
Scammers send fake withdrawal verification codes to create the false impression that a user's account has been compromised. This tactic is used to deceive users into calling scam phone numbers, through which attackers attempt to obtain account names, passwords, and other personal information to steal their assets.
2. How to Prevent SMS Phishing Scams
1) Official messages from MEXC will never include any contact information such as phone numbers, URLs, or email addresses. They will also never ask for sensitive personal information like account passwords or private keys.
2) Do not click on unknown links contained in SMS messages, especially shortened URLs.
3) Be cautious if the message contains obvious grammatical or spelling errors, or conveys an unusual sense of urgency.
4) Do not trust messages claiming identity verification, lottery winnings, or investment opportunities. Scammers often use pressure tactics to cloud your judgment.
5) Always verify the content of any suspicious SMS through official MEXC channels. MEXC will never send messages containing links, request phone calls, or ask for passwords or other sensitive data. If in doubt, contact MEXC's official Customer Service or email the official service email for confirmation.
6) Take steps to protect your personal information and avoid exposing private data that could lead to fraud.